Last updated: 15/05/25
Base Training Centre (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. What Personal Information We Collect
We may collect personal information such as:
Full name
Email address
Phone number
Date of birth
Emergency contact details
Health or medical information (where relevant to training safety)
Billing or payment information
Class attendance and booking history
Video surveillance footage (CCTV) when you are onsite
Any other information you provide to us directly
2. How We Collect Personal Information
We may collect your information when you:
Sign up or book classes via our website or through Mindbody
Fill out forms online or in person
Communicate with us via phone, email, social media, or in person
Visit our facility, where CCTV cameras are in use for safety and security
Participate in events, classes, or promotions
3. Use of Mindbody
We use Mindbody, a third-party booking and membership platform, to manage class bookings, payments, and member information.
Mindbody stores your information securely and is subject to its own privacy practices. You can view the Mindbody Privacy Policy at: https://www.mindbodyonline.com/legal/privacy-policy
4. Why We Collect Your Information
We collect and use your personal information to:
Provide our training, membership, and related services
Manage bookings, payments, and communications
Monitor safety and security through CCTV
Send important updates, promotions, and marketing (with your consent)
Comply with legal obligations
5. CCTV Surveillance
CCTV cameras operate inside our gym premises for security, safety monitoring, and incident management. Footage is securely stored and accessed only by authorised personnel. It may be disclosed to law enforcement or insurance providers where necessary.
6. Disclosure of Personal Information
We do not sell your personal information. We may disclose your information to:
Service providers like Mindbody and payment processors
Emergency or medical services if needed
Law enforcement or regulators if required by law
7. Direct Marketing
We may send you updates, promotions, and event info via email, SMS, or phone. You can opt out at any time using the “unsubscribe” link or by contacting us.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage and restricted access to CCTV footage and digital records.
9. Access and Correction
You have the right to request access to or correction of your personal information. Please contact us using the details below.
10. Complaints
If you have concerns about how we’ve handled your personal information, contact us first. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contact Us
Base Training Centre
Email: [email protected]
Address: 2/225 Leitchs Rd, Brendale
Website: base-training.com.au